Refund Policy

This policy explains how refunds and cancellations work when you use The Mistry to connect with technicians and service providers.

Last updated: 12 Mar 2026

1. Overview

The Mistry is a marketplace that connects you with independent technicians and service providers. Payments for services may be made through our platform or directly to the technician, as indicated at the time of booking. This Refund Policy applies to payments processed through The Mistry where applicable.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

  • Cancellation before service – You cancel a booking before the technician has started the work, in accordance with our cancellation policy (e.g., within the allowed cancellation window).
  • Service not rendered – The technician did not perform the agreed service (e.g., no-show or significant non-performance), and the issue has been verified by us.
  • Duplicate or erroneous charge – You were charged in error or twice for the same service.

Refunds are not available merely because you are dissatisfied with the quality of work; disputes about quality should be raised with the technician and/or our support team for resolution.

3. How to Request a Refund

To request a refund, contact us with your booking details, reason for the request, and any supporting information (e.g., photos, messages). We will review your request and respond within a reasonable time (typically within 5–7 business days). Refund requests should be sent to:

4. Refund Processing

If your refund is approved, we will process it using the same payment method you used for the original transaction, unless otherwise required by law or our payment partner. Refunds may take 5–10 business days (or longer depending on your bank or payment provider) to reflect in your account.

5. Partial Refunds and Deductions

In some cases we may offer a partial refund (e.g., if the technician completed part of the work or if cancellation fees apply). Any applicable cancellation or platform fees will be communicated at the time of booking or cancellation.

6. Payments Made Directly to Technicians

If you paid the technician directly (cash, UPI, or otherwise outside our payment system), any refund or dispute is between you and the technician. The Mistry may assist in facilitating communication but is not responsible for refunding amounts we did not receive.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

8. Contact Us

For questions about refunds or this policy, contact us at: