Privacy Policy

This Privacy Policy explains how The Mistry collects, uses, and protects your information when you use our apps, website, and services.

Last updated: 12 Mar 2026

1. Who We Are

The Mistry is a marketplace connecting customers with nearby verified technicians and service providers. This policy applies to users of our customer app, partner app, and website.

2. Information We Collect

We may collect the following types of information:

  • Account information – name, email, phone number, and password.
  • Location information – to show you nearby technicians and services (with your permission).
  • Usage data – app/website interactions, device information, and logs.
  • Communication data – messages or calls made via our platform.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services and features.
  • Connect you with nearby technicians and manage your bookings.
  • Communicate with you about your account and services.
  • Improve safety, security, and prevent fraud or abuse.
  • Comply with legal obligations.

4. Cookies and Similar Technologies

We may use cookies and similar technologies on our website and apps to remember your preferences, analyze usage, and improve performance. You can manage cookie preferences through your browser or device settings.

5. Sharing Your Information

We do not sell your personal data. We may share your information:

  • With technicians to fulfill your service requests.
  • With service providers who help us run our platform.
  • When required by law or to protect our rights, users, or the public.

6. Data Retention and Security

We retain your information for as long as necessary to provide our services and comply with legal obligations. We use reasonable technical and organizational measures to protect your data, but no system is completely secure.

7. Your Rights and Choices

Depending on your location, you may have rights to access, update, or delete your personal information, or to object to certain types of processing. To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at: